Services

What is a Patient-Centered Medical Home?
A Medical Home is all about you. Caring about you is the most important job of your Patient
Centered Medical Home. In this personal model of health care, your primary care provider leads a
team of health care professionals that collectively take responsibility for your care. They make
sure you get the care you need in wellness and illness to heal your body, mind and spirit.
Your personal provider and an extended team of health professionals build a relationship in which
they know you, your family situation, your medical history and health issues. In turn, you come to
trust and rely on them for expert, evidence-based health care answers that are suited entirely to
you or to your family.

How will a Medical Home lead to better care for me?
There are many benefits to being in a Medical Home:

• Comprehensive care means your medical home helps you address any health issue at any
  given stage of your life
• Coordination of care occurs when any combination of services you and your provider
  decide you need are connected and ordered in a rational way, including the use of
  resources in your community
• Continuous care occurs over time and you can expect continuity in accurate, effective and
  timely communication from any member of your health care team.
• Accessible care allows you to initiate the interaction you need for any health issue with a
  physician or other team member through your desired method (office visit, phone call, or
  electronically) and you can expect elimination of barriers to the access of care and
  instructions on obtaining care during and after hours.
• Proactive care ensures you and your provider will build a care plan to address your health
  care goals to keep you well, plus be available for you when you get sick.
• Evidence-based care means that your care team keeps up to date with the latest medical
  research and clinical practice guidelines, and will work with you to personalize your care
  to fit your preferences and your goals.

Who is my Medical Home Team?
Your team may include a doctor, nurse practitioner, or medical assistant as well as other health
professionals. These professionals work together to help you get healthy, stay healthy, and get the
care and services that are right for you. When needed, your personal doctor arranges for
appropriate care with qualified specialists.

What does my Medical Home Team do for me?
The Medical Home team is your team. They provide you with the care you need, when you need it
and customize your care to meet your needs and expectations. We help you set appropriate health
goals and work with you to meet them. We will spend enough time with you to ensure you
understand what you need to do to successfully meet your goals and answer any questions you
might have. We help you understand all your options for care so you can decide what care is best for you. And we will always treat you with the respect you deserve as a full partner in your
healthcare.

What type of services does my Medical Home provide for me?
We provide comprehensive, compassionate and continuous care for people of all ages.

• Same day appointments
• Preventive care and physicals (health risk assessments, sports and school physicals)
• Chronic disease management (such as diabetes, asthma and more)
• Acute care for illness and injuries
• Well child visits, screening and vaccinations
• 24×7 phone access to your care team
• Online electronic access to your medical records
• Referrals to vetted specialists and mental health providers
• Management of multi-specialty care plans including mental health

Will my Medical Home help me take care of myself?
The care you receive in a Medical Home goes beyond the office visit with your personal clinician.

• We want to make sure you develop a clear idea of how to care for yourself.
• We want to help you set goals for your care and help you meet your goals one step at a
  time
• We want to encourage you to fully participate in recommended preventive screenings and
  services
• We will recommend tools and education materials you can use to improve your condition
  and manage your health
• We will give you information about support groups or other types of services to help you
  learn more about your condition and stay healthy
• We will provide you with information about resources in your community to help you
  manage your health and your wellbeing
• We will provide you with resources and, if needed, appropriate referrals to behavioral
  health specialists to help you make and sustain healthy changes to lifestyle or to address
  mental health conditions for you and other family members

How can my Medical Home help if I need to see specialists or go to a hospital?

Your medical home team will coordinate your care with all your other health care providers. They
will recommend quality specialists for you and your family and will work with your specialist and
the hospital to continuously plan and manage your care.
With your consent, your medical home team will inform specialists and hospitals about your
medical conditions, your preferences and your goals and will follow up to obtain information after
your specialty visit or your hospital stay. We will also follow up with you and your family to make
sure your get the care you need and that you understand your plan of care.

Can my Medical Home help me when I have an emergency?
If you have a medical emergency, please dial 9-1-1.
For other clinical problems or medical advice, call your Medical Home first. Depending on the
nature of the problem, we may be able to save you an expensive and inconvenient trip to the
emergency room for problems best addressed by your personal primary care provider. You can
reach a Medical Home team member via telephone 24×7 by calling 407-343-1221, and same day
appointments are always available.
If you do go to the emergency room, please make sure you let the staff know who your primary
care provider is and ask that they contact your Medical Home as soon as possible so we can help
them take better care of you and your family.

What can I do to help my Medical Home team take better care of me?
You are encouraged to actively participate in your care.

• Understand that you are a full partner in your own health care
• Learn about your condition and what you can do to stay as healthy as possible
• As best you can, follow the care plan that you and your medical team have agreed is
  important for your health
• Do your best to communicate with your Medical Home team
• Tell us all about your health, your medical history and the health history of your family
• Bring a list of questions to each appointment. Also, bring a list of any medicines, vitamins,
  or remedies you use.
• If you dont understand something your doctor or other member of your medical home
  team says, ask them to explain it in a different way
• If you get care from other health professionals, always tell your medical home team so
  they can help coordinate for the best care possible
• Talk openly with your care team about your experience in getting care from the medical
  home so they can keep making your care better.

How do I access my Medical Home?
We offer convenient same-day and next-day appointments, after-hours phone access, and office
hours .

Monday – Friday 8:30 AM- 5:00 PM
To make an appointment, to receive clinical advice and all other matters, please call 407-343-
1221. We respond in a timely manner to your phone calls.
For all urgent matters, please contact us by phone. For all non-urgent matters, general information
and to make an appointment, please call us during normal business hours.
How do I transfer my records to my Medical Home?
We will need your consent to obtain your medical records from your previous primary care
provider or from specialists you have seen in the past. Record release forms are available in your
new patient package and online on our website at http://www.mypmpeds.com/.
You can also call our front desk during business hours if you need extra copies sent to you or ask
our coordinator for assistance on the phone or when you visit with us.
Can I be in a Medical Home if I dont have health insurance?
We accept many insurance plans and in some cases cash patients. Call us to discuss your particular
situation. Once you become a patient in our practice, we provide you with the same access and
care regardless of your health insurance status.
Depending on your financial situation, you may be eligible for government subsidies to buy
private health insurance, or you may be eligible to enroll in Medicaid.
For more information and useful tools to check your eligibility visit Healthcare.gov or ask one of
your care team members for assistance.